Our staff

Healthwatch Kent Manager- Robbie

The Healthwatch manager provides strategic leadership to ensure that the local Healthwatch meets its statutory obligations and can evidence improvements to services by engaging with communities and stakeholders from across the area and using that feedback to inform and influence commissioners and providers. 

Communications and Engagement Manager- William

The Communications and Engagement Manager leads on the deliver both internal and external communications for Healthwatch Kent and Medway and Peoples Voice, across multiple platforms. They will oversee annual engagement plans, manage a team of communication and engagement-focused roles, and monitor performance against annual plans, as well as support and enable projects on an operational level.

Projects and engagement officer -Tass

The Projects and Engagement Officer will help deliver Healthwatch's public engagement in Kent, gathering experiences of health and social care through various techniques and coordinating volunteers' activities. 

They generate reports and recommendations for improvements based on the insights and feedback gathered from the public to represent the communities of Kent. Reports may range from large-scale projects to short spotlight-style reports.

Marketing and Communications Officer - Anna

The Marketing & Communications Officer Supports internal and external communications, designs and disseminates promotional materials, manages social media and website, and coordinates events. They develop branding for projects and assists staff and volunteers with marketing plans.

Operational Manager – Marianne

The Operational Manager will be responsible for overseeing operational activities, quality assurance processes, and system improvements across the contract. 

They monitor performance, advise the manager on performance indicators, and lead in contract-wide delivery of information and signposting function.  Additionally, they lead for safeguarding and will oversee the Intelligence team function.

Support, Intelligence and Research (SIR) Sophie and Lynn

The SIRs team are the Information and Signposting experts and provide administrative support to projects, answering calls and emails, recording information in databases, and promoting awareness at events.

They play a crucial role in gathering and processing feedback from members of the public making initial contact with Healthwatch.

Intelligence Lead – Lois

The Intelligence Lead manages our storage and use of consumer experience data to shape change in health and social care. They will create analytics, insight dashboards, and reports to illustrate findings to stakeholders. They will bring creativity to storytelling and improve the Intelligence team's resources. 

Intelligence Officer- Mick

The Intelligence Officer works closely with Engagement team, and ICT and Data Manager to translate public feedback into themed reports and evidence that can be shared to influence improvements in future service development and delivery.

The Intelligence Officer works closely with Engagement team, and ICT and Data Manager to translate public feedback into themed reports and evidence that can be shared to influence improvements in future service development and delivery.

Stakeholder and Impact Manager - Bisi

The Stakeholder Impact Manager works to align existing networks and forums with a place-based approach to health and social care. Their role involves deepening local relationships and increasing links within communities. It will unite Healthwatch attendance at Quality Committees with local-based approaches to drive improvement in health and social care outcomes.

Impact and Evaluation Officer - Lucie

The Impact and Evaluation Officer leads on the development of impact measurement and social value evaluation for Peoples Voice and Healthwatch Kent.

They oversee our action tracker and ensure Theory of Change is embedded in the work. Supported by Outcomes Officer.

Outcome Officer- James

The Outcomes Officer will engage with Healthwatch stakeholders, building and maintaining relationships to share insights and feedback. 

They will monitor recommendations and drive service improvements to demonstrate value to stakeholders, patients and the public.