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Your spotlight on local services

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Telephone : Freephone 0808 801 0102


2018's Christmas & New Year out of hours


The last thing you want to happen over the Christmas period is needing urgent medical care. But if you find yourself in that position, here is a list of opening times to services in Kent.  

Person standing near a christmas tree with their hand bandaged up.

Minor injuries

The majority of Minor Injury Units offer a walk-in service, 365-days-a-year.

Patients aged 12-months-old and over can be treated for minor cuts, bites and stings, foreign bodies in wounds, ears and noses, minor burns and fractures to arms and lower legs. At some units, patients can also be treated for minor ailments such as coughs, colds, ear, nose and throat infections and urinary tract infections.

For Ashford & East Kent services click the document 'Ashford & East Kent MIU Information' below or download the WaitLess app to see up-to-date information on waiting times for the quickest treatment. 

For Minor Injury units around the rest of Kent click the document 'Kent Community Hospital Services over Xmas' below.



Find out which pharmacies near you will be open during the festive period by clicking this link.  



Social Care

You can contact Kent Social Service Monday to Friday, 9am to 5PM, on 03000 41 11 11. If you have an emergency out of hours you can call 03000 41 91 91. This number is for emergencies only.


Emergency Dental Treatment

Call your dentist. Their answerphone may advise where to get out-of-hours treatment.

You can also call NHS 111 to find an out-of-hours dental service near you too.  



Samaritans: Samaritans are open 365 so if you need someone to talk to over the festive period, give them a call on 116 123 or email jo@samaritans.org.

Dementia Helpline: The Kent Dementia Helpline is open 24/7 on 0800 500 3014. Between 9am-5pm Monday – Friday, they can offer help & support, or discuss any concerns that callers may have. Out of these hours, they are there to listen and offer emotional support.  


Mental Health

If you need urgent support from your local Community Mental Health Team outside of hours please follow your CRISIS plan or contact your local Crisis team.

North Kent Crisis Team: Canterbury, Herne Bay, Faversham, Thanet and Sandwich; Pager Number 07623 514 686

South Kent Crisis Team: Ashford, Dover, Deal, Folkestone and Shepway; Pager Number  07623 514 687

Medway and Swale Crisis team: 01634 833738 or 01634 830000

Dartford, Gravesend and Swanley Crisis team: 01322 622129 0r 01322 622222

Maidstone and SWK Crisis team: 01622 725000 or 01622 725105

However, if you need urgent or emergency mental health help and support and you are NOT currently receiving care and treatment from one of our Community Mental Health Teams, please call Kent and Medway NHS Social Care and Partnership Trust’s Single Point of Access on 0300 222 0123 or text 07860 022819 (8am-10pm)


Please share this with family, friends and your colleagues to avoid panic during a festive fiasco. 


If you have any experiences using these services and would like to share them with us, please click 'share our views' or call us on 0808 801 0102. We are out of office from 21st December 2018 till 2nd January 2019, but we will get back in touch with you (if you want us to) as soon as we can in the New Year. 



Kent Pharmacy open times over Xmas

Minor Injury Units in Ashford & East Kent

Minor Injury Units across Kent (Apart from Ashford & East Kent)


Man smiling in his work uniform and stand outside at a healthwatch event. The quote says, "I always have a choice about which opportunities to take part in".