News and reports

A new Healthwatch report has found that people living with ADHD in Kent and Medway are facing long waits, limited support and inconsistent communication when trying to access assessment, diagnosis and ongoing care.

Drawing on the experiences of 133 residents, the report highlights how delays and gaps in support are impacting mental health, education, employment and everyday life – and where local services could make meaningful improvements

Healthwatch Kent has published a new report examining whether the Electronic Referral Optimisation System (EROS) is delivering meaningful improvements for patients referred from their GP to hospital services.

EROS was introduced by the Kent and Medway Integrated Care Board in 2023 as part of a wider move towards digitising NHS services. The system is designed to streamline referrals, reduce waiting times, improve communication, and give patients greater choice and control over their care.

Two years on, Healthwatch Kent returned to hospital sites across the county to hear directly from patients about their experiences.