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What did people from Folkestone tell us?

18/01/2019

Last month we visited Folkestone & Hythe District Council to talk to their staff about their experiences of local health & social care services. We met 230 people in total during our visit.

41% of people shared negative stories about getting an appointment with their GP. 15% of people we spoke to talked about struggling to get a GP appointment. Here’s just one example;


“My father is dying from cancer and we’ve had a letter through but it doesn’t say what it is for. Does he really need it? Is it worth the physical effort for him to attend the appointment?”

You can read all the details in our report which we have also shared with local organisations who provide local health and social care in Folkestone to help them improve their services.

Tell us your experience of local health and social care services. We'll use your story to help improve services for others.

Get in touch by calling our freephone Helpline 0808 801 0102 or email info@healthwatchkent.co.uk . Alternatively fill in our online feedback form here 

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Healthwatch Kent report - feedback from Folkestone

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Man smiling in his work uniform and stand outside at a healthwatch event. The quote says, "I always have a choice about which opportunities to take part in".