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Telephone : Freephone 0808 801 0102


What support is available for partially sighted patients?


A graphic of a pair of glasses and an eye chart. Through the glass lens the image is clear, but outside the glasses the graphic is blurred.

Attending a hospital appointment can be daunting. If you struggle to read, hear, understand or communicate these worries can be extreme. We regularly hear from patients who have major concerns before attending an appointment.

They are worried that they might not find their appointment, or that they won’t be able to read and understand the information or that they won’t be able to communicate with the Doctor and make themselves understood. Together with Kent Association for the Blind, we visited Maidstone Hospital to understand what support is available for partially sighted patients.

Although we found lots of positives we also found much that could be improved. For example, signs and posters around the hospital were too small for our partially sighted volunteer to read.  We have made a number of recommendations and will be working with the hospital to make the necessary improvements.

Check out our report below to see what we found out. 

Have you had a similar experience that you'd like to share? Click 'Share your views' or you can call our Freephone on 0808 801 0102. You can also text us on 07525 861 639. Text 'Need BSL' for our British Sign Language Communicator to contact you.


Healthwatch Kent report - experience of a partially sighted patient


Man smiling in his work uniform and stand outside at a healthwatch event. The quote says, "I always have a choice about which opportunities to take part in".