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What support is available for people with Dementia when they attend a hospital appointment?

16/01/2019

Illustration of a many heads next to each other. The two styles of head have tetris blocks, one is pieced together and the other is dishevelled.

For many of us attending an appointment at hospital can be daunting. For someone with Dementia, it can be terrifying!

Hospitals are busy, loud places and people with Dementia, and their Carers, tell us how challenging it can be to attend regular Outpatient appointments.

We partnered with Alzheimer's & Dementia Support Services to visit Darent Valley Hospital and see for ourselves what support is available for people with Dementia.

All the findings are in our report below.  Headlines include:

• Inconsistent information and confusing signage made navigating the hospital confusing
• Information leaflets were not supportive to people with additional needs such as our volunteer with Dementia
• We heard about volunteer Dementia Buddies but they are not available in the main reception or Outpatients

We have made a number of recommendations and we will be following up with the hospital to ensure they put actions into place.

If you have experiences to share, get in touch. We'll use your story to help improve services for others. Email info@healthwatchkent.co.uk or call our freephone Helpline 0808 801 0102

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Healthwatch Kent report - support for peple with Dementia

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