Outpatients is a service that we hear about regularly. We hear about it from patients but it often comes up as an issue by the Care Quality Commission.
We have organised formal Enter & View visits to talk to patients at several Kent hospitals including Maidstone Hosoital, Tunbridge Wells Hospital, QEQM in Margate, Kent & Canterbury Hospital and William Harvey Hospital. After those visits we made formal recommendations and we have been working with the hospitals since then to help them implement our improvement suggestions.
We also regularly visit Outpatients at all the hospitals in Kent to talk to patients about their experience on an informal basis. We anonymise and share all the issues we hear from these visits too and they form an important part of our conversation with each hospital.
Below we have attached the five formal reports that we published following our Enter & View visits.
We have also published a summary of our progress and the changes that have been made to date as a result of your feedback.
Do please continue to share your feedback about Outpatients (and any hospital service) with us.
Call us for free on 0808 801 0102 or email firstname.lastname@example.org
Healthwatch Kent Impact report on Outpatients services
Healthwatch Kent Outpatients report MTW Jan 2017
Healthwatch Kent revisit to East Kent Outpatients 2016
Healthwatch Kent QEQM Outpatients July 2015
Healthwatch Kent William Harvey Outpatients July 2015
Healthwatch Kent East Kent Outpatients Jan 2015