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Report -
Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent.
We made a number of recommendations based on their feedback. -
Report -
During our work to scrutinise consultations; poor pre-consultation engagement was the main area vulnerable to legal challenge via judicial review. -
Report -
In 2016 we spoke to 44 people about their experience of going to the dentist.
In 2017 we wanted to find out what had changed as a result. -
Report -
What have we done with your voice between April 2016 and March 2019? -
Report -
This guide is intended to support commissioners and service providers to deliver genuine, meaningful public consultations. -
Advice and Information -
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect. -
Advice and Information -
The number of people being cared for in their own homes is increasing but what should you expect from home care services? -
Report -
We wanted to understand what support is available for people who have learning difficulties when they need to attend a hospital appointment