News and reports | Healthwatch Kent

wheelchair

Driving improvements to wheelchair services

We’ve been working with the Kent Physical Disability Forum for over a year now to help improve the wheelchair service for thousands of people in Kent.

29 January 2020

First page of the patient experience report

Focus on Patient Experience

NHS Trusts all over Kent come to Healthwatch regularly seeking guidance on how to involve patients, carers and families more constructively in their services. In this report, we discuss patient experience.

feedback

Improvements to hospital discharge in North Kent

Thanks to you, we have been able to improve people's experience of being discharged from hospital in North Kent.

24 September 2019

Patient feedback drives improvements for partially sighted patients in Maidstone

Partially sighted patients will now find it easier to attend an appointment at Maidstone Hospital thanks to feedback from patients.

Illustration of multiple silhouettes in different situations at hospital

Have you heard about improvements to hospital discharge in West Kent?

In 2018 we spoke to 89 people about their experience of being discharged from both Maidstone Hospital and Tunbridge Wells Hospital.

18 January 2019

Cover of the checklist for patient support during GP closures and mergers

What should happen when GP surgeries close or merge?

Healthwatches across the South East have heard from people who are concerned about their GP surgery either closing or merging.

Front cover of the report on Children and Adolescent Mental Health Services in Kent. The image is a silhouette of a persons head made up of jigsaw puzzle pieces.

What changes have we secured to the CAMHS service?

Back in 2016, we spoke with 302 people about their experience of children and adolescent mental health services.

First page of the guide on consultations by commissioners and providers

The Healthwatch Guide to Public Consultations

This guide is intended to support commissioners and service providers to deliver genuine, meaningful public consultations.

Pre-consultation Best Practice

The Healthwatch Kent Guide to Pre-consultation & Engagement

During our work to scrutinise consultations; poor pre-consultation engagement was the main area vulnerable to legal challenge via judicial review.

Illustration of people queuing for A&E

What have we changed in A&E?

Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent. We made a number of recommendations based on their feedback.