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Focus on Patient Experience
NHS Trusts all over Kent come to Healthwatch regularly seeking guidance on how to involve patients, carers and families more constructively in their services. In this report, we discuss patient experience.
9 January 2020
Improvements to hospital discharge in North Kent
Thanks to you, we have been able to improve people's experience of being discharged from hospital in North Kent.
24 September 2019
Patient feedback drives improvements for partially sighted patients in Maidstone
Partially sighted patients will now find it easier to attend an appointment at Maidstone Hospital thanks to feedback from patients.
25 July 2019
Have you heard about improvements to hospital discharge in West Kent?
In 2018 we spoke to 89 people about their experience of being discharged from both Maidstone Hospital and Tunbridge Wells Hospital.
18 January 2019
What should happen when GP surgeries close or merge?
Healthwatches across the South East have heard from people who are concerned about their GP surgery either closing or merging.
1 January 2019
What changes have we secured to the CAMHS service?
Back in 2016, we spoke with 302 people about their experience of children and adolescent mental health services.
1 January 2018
The Healthwatch Guide to Public Consultations
This guide is intended to support commissioners and service providers to deliver genuine, meaningful public consultations.
30 May 2017
What have we changed in A&E?
Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent. We made a number of recommendations based on their feedback.
1 January 2017