We heard powerful personal stories from people all over Kent.
394 of the stories were negative compared to 129 positive tales. The feedback raised a number of clear themes including
•Waiting times & difficulties getting an appointment
•Quality of treatment
•Staff attitudes & customer service
•Complications with referrals
•GP closures & mergers
We asked all the Clinical Commissioning Groups, who commission and oversee GP services to respond to our report. Swale CCG and Dartford Gravesham & Swanley CCH have yet to reply. The other responses can be viewed below