Who we are and what we do

We are your health and social care champion for Kent.

If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, we want to hear about your experiences.

As an independent statutory body, we have the power to make sure NHS leaders and other decision makers listen to your feedback and improve standards of care. We’re entirely independent and impartial, and any information you share with us is confidential.

The power of your feedback

We use your feedback to better understand the challenges facing the NHS and other care providers in Kent. We want to make sure your experiences improve health and care services for everyone.

We can also help you to get the information and advice and you need to make the right decisions for you and to get the support you deserve.

It’s really important that you share your experiences – whether good or bad, happy or sad. If you’ve had a negative experience, it’s easy to think there’s no point in complaining, and that ‘nothing ever changes’. Or, if you’ve had a great experience, that you ‘wish you could say thank you’. Remember, your feedback is helping to improve people’s lives. So if you need advice, or you’re ready to tell your story – we’re hear to listen.

Share your story


Our approach

People's views come first - especially those who find it hardest to be heard.

We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you. 


If you want to know a bit more about how we work, you may like to read these two documents;

  • Maintaining our independence and our statutory duties
  • Governance & accountability
Maintaining independence & carrying out Healthwatch activity
Governance process & accountability

Have your say

Tell us your experience of health and social care services and help make care better.

Find out more

Advice and information

Find out about more about how we can help you access the support you need to live well.

Find out more

Our volunteers


Find out more about our volunteers

Meet our volunteers

Our staff

Healthwatch England Staff member

Meet our staff and volunteers.

Meet the team

Work with us

If you are an organisation looking to work with us on a project, get in touch and tell us more.

Contact us

You Said We Did

We hear so much from people using health and social care services in Kent. See what we have heard and what we have done to make a change. 

Find out more