Who we are and what we do
We are your health and social care champion for Kent.
If you use GPs and hospitals, dentists, pharmacies, care homes or other support services, we want to hear about your experiences.
As an independent statutory body, we have the power to make sure NHS leaders and other decision makers listen to your feedback and improve standards of care. We’re entirely independent and impartial, and any information you share with us is confidential.
The power of your feedback
We use your feedback to better understand the challenges facing the NHS and other care providers in Kent. We want to make sure your experiences improve health and care services for everyone.
We can also help you to get the information and advice and you need to make the right decisions for you and to get the support you deserve.
It’s really important that you share your experiences – whether good or bad, happy or sad. If you’ve had a negative experience, it’s easy to think there’s no point in complaining, and that ‘nothing ever changes’. Or, if you’ve had a great experience, that you ‘wish you could say thank you’. Remember, your feedback is helping to improve people’s lives. So if you need advice, or you’re ready to tell your story – we’re hear to listen.
People's views come first - especially those who find it hardest to be heard.
We champion what matters to you and work with others to find ideas that work. We are independent and committed to making the biggest difference to you.
If you want to know a bit more about how we work, you may like to read these two documents;
- Maintaining our independence and our statutory duties
- Governance & accountability