Chief Executive - Steve Inett

Originally trained as a nurse at the William Harvey Hospital in Ashford, Steve has worked in a variety of roles including Kent Adult Education and Kent Social Services where he worked with people with learning disabilities and for homeless charity Porchlight, as Strategic Area Manager where he lead a Kent wide mental health project.

Our staff

Madara Meldere - Team Administrator 

Madara joined Healthwatch Kent at Team administrator January 2018. 

As well as doing general administration, Madara also acts as personal assistant to CEO Steve Inett and supports a team of admin volunteers with their work plans.  In the past, Madara worked as Inventory Stock Control Operative for a Pharmaceutical Company and temporarily as Activities Administrator for Healthwatch Kent.

Jo Pannell, Operations Manager

Jo joins us from Kent County Council where she worked in a variety of roles over the last fifteen years, including carrying out a research project into the housing preferences of the older population in East Kent. She then became Locality officer for Ashford and Swale with the Supporting People Programme in Kent, where later she was promoted to Policy and Strategy Manager for the same Programme.  More recently Jo worked as the Community Engagement officer for the Canterbury District which involved working with locally elected Members, managing their grants and working with the voluntary sector.

Jo manages our programme of work and keeps everything on the straight and narrow. Jo also manages our finances and bookkeeping.

Nicky Scott - Communications Manager

Nicky worked at Breast Cancer Care where she was responsible for Communications and Marketing. Nicky is responsible for raising awareness of Healthwatch and ensuring everyone knows who we are and what we do.

Lesley Riding - Helpline Manager

Lesley has been part of Healthwatch from the very beginning and has looked after and managed our Helpline ever since. The Helpline provides information and signposting to anybody contacting us either by phone, by email or by text.

Lesley also manages our programme of visits to community groups and public places to listen to people and to gather their experiences of services. We aim to visit at least 4 groups every month as part of our programme of engagement.  If you would like to coordinate a visit do get in touch with Lesley.

Robbie Goatham - Information Co-ordinator

Robbie studied Human Biology at Loughborough University and also has a background in Nutrition.

He joins the team as an Information Co-ordinator and will help in collating evidence to support Healthwatch Kent Projects.  As well as managing the flow of information, Robbie is also responsible for our relationships and partnerships with organisations and the voluntary sector.

Tina Bryan - Information & Engagement Officer

Tina worked for Maidstone Citizen’s Advice before joining Healthwatch Kent at the start.

Tina works as an Information & Engagement Officer, delivering the Information & Signposting Helpline dealing with client telephone calls, emails & texts. Tina is often the friendly face at events and meets the public, gathers feedback on local services and promotes Healthwatch Kent. Tina also collates & analyses the collected data to help produce reports.

Hayley Vice - Communications & Engagement Officer

Before Healthwatch Kent, Hayley studied at Bournemouth University in Digital Media Design. 

Since she joined Healthwatch Kent as Database Coordinator in September 2016, Hayley now works in communications too. While Hayley keeps the website and social media active and up-to-date, she also maintains the Relationship Management CRM system and associated Databases. 

Steering Group

Our Steering Group is made up of volunteers. Together they look at the information and feedback we are hearing from the public and use that to determines our priorities and goals.

Its remit is to define, shape and implement what Healthwatch Kent wants to achieve; and is a core part of our governance structure.

They meet on a monthly basis to review the intelligence received and determine what to act on and how.