What have we changed in A&E?

Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent. We made a number of recommendations based on their feedback.
Illustration of people queuing for A&E

Summary

In 2018, we worked with the hospitals to understand what improvements had been made as a result. The report below details the impact that we have made. Key highlights include;

  • 20 additional nurses in East Kent

  • improved disabled access for patients
  • clearer information about waiting times
  • improved privacy for patients
  • more information about alternative places for patients to go such as Minor Injuries and Out of Hours Doctors

Downloads

You can read our impact report plus the reports from our original visits.

Healthwatch Kent Impact report on A&E in Kent
Healthwatch Kent report on A&E at QEQM July 2015
Healthwatch Kent report on A&E at William Harvey July 2015
Healthwatch Kent report on A&E at Maidstone Hospital 2016
Healthwatch Kent report on A&E at Tunbridge Wells Hospital 2016
Healthwatch Kent report on A&E at Darent Valley Hospital 2016

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