Driving improvements to the wheelchair service

You will know that we’ve been working with the Kent Physical Disability Forum for over a year now to help improve the wheelchair service for thousands of people in Kent.

This week we are taking an update of our progress to the Health Overview & Scrutiny Committee who were due to discuss the issue. 

Whilst there is still much to be done, some of the highlights include:

  • The CCG have reviewed the service and made significant investment to fund action and improvements
  • The average waiting time for patients to receive a wheelchair has reduced
  • The number of people waiting more than 10 days for their wheelchair to be repaired has also reduced
  • Millbrook are doing more to hear directly from service users about their experience of the service
  • The number of complaints about the service has reduced and patient feedback is starting to be more positive


You can read all about our progress in our report below.

Healthwatch Kent Wheelchair Service Impact Report

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