Help the Non Emergency Patient Transport Service to be better

If you need help to attend an NHS appointment, you may have used the Non Emergency Patient Transport Service to help you get there. This is a free transport service that is available to some, but not all, patients based on their eligibility.
help improve the patient transport service

Many of you have been in touch over the years to share with us your feedback about the service. All your stories have helped to contribute to a new national review of the service.

As part of the review, the NHS has created new national eligibility criteria and now they want to hear what you think about it.

The NHS is formally consulting on the changes and they are also holding four online workshops to enable people to have their say.

Share your thoughts

The feedback from the online sessions will be used alongside comments from the consultation to help finalise the criteria before its publication in early 2022.

Workshop 1

19th October, 13:30-15:00

Discussion: Medical need, haemodialysis patients, cognitive and sensory impairment

To register visit www.events.england.nhs.uk and scroll down to search ‘all events’

Workshop 2

28th October, 13:30-15:00

Discussion: Defining mobility impairment and escorts and carers

To register visit www.events.england.nhs.uk and scroll down to search ‘all events’

Workshop 3

4th November, 13:30-15:00

Discussion: Other transport options, wider support and safeguarding

To register visit www.events.england.nhs.uk and scroll down to search ‘all events’

Workshop 4

1st November, 13:30-15:00

Discussion: Health inequalities and implementation approach

To register visit www.events.england.nhs.uk and scroll down to search ‘all events’

If you have any accessibility requirements, please contact the team at nhsi.neptsreview@nhs.net to chat.

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us