What did people from Folkestone tell us?

Last month we visited Folkestone & Hythe District Council to talk to their staff about their experiences of local health & social care services. We met 230 people in total during our visit.
Folkestone spotlight report front cover. Front cover shows two people walking into a council building.

Summary

We met 230 people in total during our visit. 41% of people shared negative stories about getting an appointment with their GP. 15% of people we spoke to talked about struggling to get a GP appointment. Here’s just one example;

“My father is dying from cancer and we’ve had a letter through but it doesn’t say what it is for. Does he really need it? Is it worth the physical effort for him to attend the appointment?”

You can read all the details in our report which we have also shared with local organisations who provide local health and social care in Folkestone to help them improve their services.

What's your experience?

Tell us about your experience with local health and social care services. We'll use your story to help improve services for others.

Get in touch by calling our freephone Helpline 0808 801 0102 or email info@healthwatchkent.co.uk. Alternatively, fill in our online feedback form. 

Share your experience

Downloads

If you need this report in a different format, please email us at info@healthwatchkent.co.uk or call 0808 801 0102.

Spotlight on Folkestone & Hythe

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us