Driving improvements to wheelchair services

We’ve been working with the Kent Physical Disability Forum for over a year now to help improve the wheelchair service for thousands of people in Kent.


We've heard a range of stories about long waiting times for a wheelchair and lengthy delays when the wheelchair needs fixing. Here are just a few examples.

I waited 330 days since I was referred by my MS nurse for the wheelchair service to assess me. I then had to wait another 69 days for the actual wheelchair
— Patient
The only way my wife can get to her appointments is on a stretcher as we are still waiting for her wheelchair to be repaired.
— Patient

Key highlights

  • The CCG have reviewed the service and made significant investment to fund action and improvements

  • The average waiting time for patients to receive a wheelchair has reduced

  • The number of people waiting more than 10 days for their wheelchair to be repaired has also reduced
  • Millbrook are doing more to hear directly from service users about their experience of the service
  • The number of complaints about the service has reduced and patient feedback is starting to be more positive


You can read all the progress in our report below.  

Get in touch to tell us about your experience of the wheelchair service in Kent. Is it getting better?

Healthwatch Kent Wheelchair service Impact report

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us