The report presents some clear themes including:
- 72% of community pharmacies don’t feel that systems have been improved in preparation for a second wave.
- 92% didn’t receive the information, support and equipment they needed to respond to the first wave of the pandemic.
- 95% of community pharmacies said that their staffing levels had been affected in the first wave, the majority reporting that the impact had been significant.
- 73% of community pharmacies report that morale is low and what staff need most right now is recognition from fellow NHS professionals, and for the public to be made more aware of the work they do.
- 78% of community pharmacies reported that communication and working with GP surgeries had been difficult and slow.
Here are just a few of the comments we heard:
“A large issue that was faced by community pharmacy included GP's closing their doors completely… leaving pharmacy staff to deal with patients with symptoms face to face.”
“No support for PPE, we couldn’t obtain it. Staff were forced to work in conditions that were potentially dangerous.”
“There was a significant increase in abuse to pharmacy staff during the pandemic mainly over having to wait for a prescription or around medication supply issues, when the staff were working hard to cope with the increased demands.”