What did you tell us in Feb?

Thanks to everyone who shared their story with us over the first two weeks of February despite the big freeze!
it starts with you

Every day people contact us to share their experience of using one of Kent's health or social care services. Some people call us to share a positive experience and others get in touch to let us know what could have been better.

Whatever it is, we want to hear about it. All your stories are anonymised and then shared directly with the right decision maker. You experience can help improve a service for the next person.

We can't make it better unless we know about it!

Usually we produce a monthly report, but for Lockdown 3 we wanted to get your feedback heard quicker, so we are producing a fortnightly report instead.

In the first two weeks of February, the following issues were important to you:

Positivity about the vaccine programme but some questions about how some communities can get their vaccination

Impact of lockdown particularly on elderly and vulnerable people

A significant number of calls from people who can't get an NHS dentist appointment

Difficulties getting support from Community Mental Health Teams and the Children & Adolescent Mental Health service

Don't struggle alone. Talk to us. 

Tell us how you are feeling. Tell us about your worries. Tell us what is working well for you too - the good stories are just as important. 

We're not a counseling service, but we can make sure decision makers understand what it's like for you right now. It's important that they hear how lockdown is affecting you, and your family, so that they can plan services accordingly.

Get in touch with us anytime on our freephone Helpline on 0808 801 0102

If you'd rather not chat to a real person, then you can always complete our online form here 


Read all the stories that people shared with us in the first two weeks of February.

Covid insights Feb 1-14th

Share your thoughts

You can help make health and care services better by sharing your experiences and ideas.

Talk to us