What have we achieved this year?

It's been a year that none of us could have predicted. But what have we achieved? Read our annual report to find out what difference we made in 2020/21.
Healthwatch Kent annual report

If you want to know the details about what we've achieved in the past year and what we will be focusing on for the year ahead, then this is the document for you.

You can read a few examples of how we have helped people who have called our Helpline, how we've supported NHS volunteers and the difference we've made to services. There’s also some examples of the great work our wonderful volunteers have done.

Take a read and let us know what you think .

The highlights

We'd had lots of great moments last year but here are a few key highlights. In 2020 - 2021 we;

  • made it easier for D/deaf people to get a translator when they visit East Kent hospitals
  • ensured people get the right support at Covid testing centres
  • found a solution for parents who needed to change their children's mental health medication

Thank you!

Thanks to everyone who has taken the time to pick up the phone, drop us an email, or text. We've heard from more people than ever before. All of you have shared your stories of using Kent's health & social care services. You told us what's good and what's not so good. 

We've been able to use your stories to help improve services for other people.

Please don't stop sharing your stories with us. Without you, we couldn't make any difference!

Tell us your story


Healthwatch Kent annual report 2020-21

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