1. What have we changed in A&E?

    Report -

    Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent.

    We made a number of recommendations based on their feedback.

  2. The Healthwatch Kent Guide to Pre-consultation & Engagement

    Report -

    During our work to scrutinise consultations; poor pre-consultation engagement was the main area vulnerable to legal challenge via judicial review.

  3. Dentists : The Tooth Be Told

    Report -

    In 2016 we spoke to 44 people about their experience of going to the dentist.

    In 2017 we wanted to find out what had changed as a result.

  4. You Said We Did April 2016 - December 2020

    Report -

    What have we done with your voice between April 2016 and March 2019?

  5. The Healthwatch Guide to Public Consultations

    Report -

    This guide is intended to support commissioners and service providers to deliver genuine, meaningful public consultations.

  6. The Accessible Information Standard - What you can expect from services

    Advice and Information -

    A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

  7. What should you expect from home care services?

    Advice and Information -

    The number of people being cared for in their own homes is increasing but what should you expect from home care services?

  8. If you had learning difficulties, what support is available to help you attend a hospital appointment

    Report -

    We wanted to understand what support is available for people who have learning difficulties when they need to attend a hospital appointment