News and reports

We wanted to understand what support is available for people who have learning difficulties when they need to attend a hospital appointment

The number of people being cared for in their own homes is increasing but what should you expect from home care services?

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

This guide is intended to support commissioners and service providers to deliver genuine, meaningful public consultations.

What have we done with your voice between April 2016 and March 2019?

In 2016 we spoke to 44 people about their experience of going to the dentist.

In 2017 we wanted to find out what had changed as a result.

During our work to scrutinise consultations; poor pre-consultation engagement was the main area vulnerable to legal challenge via judicial review.

Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent.

We made a number of recommendations based on their feedback.

Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.