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News and reports

You Said We Did April 2016 - December 2020

What have we done with your voice between April 2016 and March 2019?
These documents let you see whats been shared with us and what we have done with your voice to make a difference.
9 May 2017
Report
Front cover of The Tooth be Told report on NHS Dentists in Tunbridge Wells

Dentists : The Tooth Be Told

In 2016 we spoke to 44 people about their experience of going to the dentist.

In 2017 we wanted to find out what had changed as a result.
3 May 2017
Report
Pre-consultation Best Practice

The Healthwatch Kent Guide to Pre-consultation & Engagement

During our work to scrutinise consultations; poor pre-consultation engagement was the main area vulnerable to legal challenge via judicial review.
26 April 2017
Report
Illustration of people queuing for A&E

What have we changed in A&E?

Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent.

We made a number of recommendations based on their feedback.
1 January 2017
Report
Dentist looking at a dental x-ray

10 top tips to get the most out of your dental appointment

Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
Advice and Information
GP sitting opposite a patient about to take their tempreature

10 top tips to get the most out of your GP appointment

We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 November 2015
Advice and Information

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