We heard that parents were struggling to change their children's prescriptions. When they called the Children & Adolescent Mental Health Service (CAMHS) Helpline they could only leave a message and the automated system didn't allow them to speak to a real person. They told us they weren't having any success with the message system to get what they needed.
What did we do?
We shared the feedback with the people who organise the CAMHS service.
As a result the telephone service has now been changed and offers callers four clear options:
- Option to speak to a member of staff directly
- A line for people wanting information about Autism and ADHD waiting times
- Prescription information
- All other enquiries
This change has already taken place and will help hundreds of other parents and young people to get the help that they need.
Your story has made a real difference.
What's your story?
What is your experience of health or social care in Kent. No matter how small, your story could make a big difference to hundreds of other people.
What are you waiting for?