Your feedback has helped parents to get medication for their children

News - 22 February 2021

Thanks to you, we've been able to help other parents to get the help they need to change the prescriptions for their child's mental health.
your feedback helps parents to get mental health medication

We heard that parents were struggling to change their children's prescriptions. When they called the Children & Adolescent Mental Health Service (CAMHS) Helpline they could only leave a message and the automated system didn't allow them to speak to a real person. They told us they weren't having any success with the message system to get what they needed.

What did we do?

We shared the feedback with the people who organise the CAMHS service. 

As a result the telephone service has now been changed and offers callers four clear options:

  1. Option to speak to a member of staff directly
  2. A line for people wanting information about Autism and ADHD waiting times
  3. Prescription information
  4. All other enquiries

This change has already taken place and will help hundreds of other parents and young people to get the help that they need.

Your story has made a real difference. 

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