Every month we review all the feedback we've heard. We're looking for the themes and trends in the information to see what we should be focusing on.
Every day we're on the look out for the quieter voices; the individual stories that might need urgent intervention or cases that might need escalating.
We anonymise your stories before sharing them directly with the right decision maker so they can hear your experience and use it to improve the service for other people.
This report gives you an overview of what we heard in December and what happened as a result. Thank you for taking the time to get in touch with us; your feedback helps to improve services for other people.
Talk to us : tell us about your experience
Tell us what it was like for you the last time you went to the Doctor or the optician. Have you visited a Care Home recently or perhaps you have had a carers assessment? Whatever it is we want to hear about it.