Report front cover with an illustration of a women being helped to understand documents in front of them by a staff member
If you had learning difficulties, what support is available to help you attend a hospital appointment
We wanted to understand what support is available for people who have learning difficulties when they need to attend a hospital appointment
10 December 2017
Report
Elderly woman smiling face on to the camera
What should you expect from home care services?
The number of people being cared for in their own homes is increasing but what should you expect from home care services?
29 August 2017
Advice and Information
Woman helping an elderly man use a IPad
The Accessible Information Standard - What you can expect from services
A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.
31 July 2017
Advice and Information
First page of the guide on consultations by commissioners and providers
The Healthwatch Guide to Public Consultations
This guide is intended to support commissioners and service providers to deliver genuine, meaningful public consultations.
30 May 2017
Report
You Said We Did April 2016 - March 2017
What have we done with your voice between April 2016 and March 2017?
These documents let you see whats been shared with us and what we have done with your voice to make a difference.
9 May 2017
Report
Front cover of The Tooth be Told report on NHS Dentists in Tunbridge Wells
Dentists : The Tooth Be Told
In 2016 we spoke to 44 people about their experience of going to the dentist. In 2017 we wanted to find out what had changed as a result.
3 May 2017
Report
Illustration of people queuing for A&E
What have we changed in A&E?
Our volunteers spoke to 138 patients during visits to every Accident & Emergency department in Kent. We made a number of recommendations based on their feedback.
1 January 2017
Report
Dentist looking at a dental x-ray
10 top tips to get the most out of your dental appointment
Everyone should be able to access good quality NHS dental services. Take a look at our top tips to help you get the most out of your next dental appointment.
29 November 2016
Advice and Information
GP sitting opposite a patient about to take their tempreature
10 top tips to get the most out of your GP appointment
We know from our conversations with the public that some patients report feeling rushed during appointments and struggling to make themselves heard. Here are some tips that could help you get the most out of visiting your GP.
25 November 2015
Advice and Information